Support Center
How Can We Help?
Our support team is here to ensure your success. Find answers, submit tickets, or speak directly with our experts.
Submit a Ticket
Create a support ticket and our team will get back to you within 24 hours.
Create TicketSupport Plans
Choose the level of support that fits your needs.
Standard
Included
- Email support
- Knowledge base access
- 24-hour response time
- Community forum access
Priority
$499/mo
- Everything in Standard
- 4-hour response time
- Phone support
- Live chat access
- Priority ticket queue
Enterprise
Custom
- Everything in Priority
- 1-hour response time
- 24/7 support availability
- Dedicated TAM
- On-site support available
- Custom SLAs
Submit a Support Ticket
Describe your issue and we'll get back to you as soon as possible.
Frequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM CST. Enterprise customers have access to 24/7 priority support.
How quickly can I expect a response?
Standard tickets are responded to within 24 hours. Priority tickets from enterprise customers receive responses within 4 hours. Critical issues are addressed immediately.
Do you offer on-site support?
Yes, enterprise customers can request on-site support for complex implementations or training. Contact your account manager to schedule.
How do I upgrade my support plan?
Contact our sales team to discuss upgrading to a higher support tier. We offer Standard, Priority, and Enterprise support plans.
Can I request a dedicated support engineer?
Enterprise customers can have a dedicated technical account manager (TAM) assigned to their account for personalized support.
Where can I find API documentation?
Our complete API documentation is available in the Documentation section. You can also find code samples and SDKs in multiple languages.